MELTON SUPPS CUSTOMER CARE
Returns & Refunds Policy
Clear information about returns, faulty items and refunds.
At Melton Supps, we aim to provide quality products and a smooth shopping experience. Please review the policy below before requesting a return.
Returns
Returns are accepted within 14 days of delivery, subject to these conditions:
- Product is unused and unopened.
- Product remains in its original sealed packaging and in resalable condition.
- Proof of purchase is provided.
For hygiene and safety reasons, opened or used dietary supplements cannot be returned unless the item is faulty or incorrect.
Faulty or incorrect items
Contact us within 7 days of delivery. We may request photos or further information. Approved claims will be handled in accordance with Australian Consumer Law.
Refunds
Approved refunds are returned to the original payment method, typically within 5–7 business days after the returned item is received and inspected. Original shipping fees are non-refundable except where required by law.
Return shipping
Customers are responsible for return shipping unless the item is faulty or incorrect. We recommend using a trackable service.
How to request a return
Email info@meltonsupps.com.au or call 0433 095 287. Include your order number and reason for the return.
Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy is intended to limit your rights under those guarantees.